Customer Relationship Management (CRM)

Last updated 10 April 2024

What personal information do we collect about you?

We will store your personal information in our CRM system when you:

  • engage with Creative Scotland e.g register / create an account e.g. Funding, Locations
  • register to receive newsletters
  • have a working relationship with Creative Scotland e.g. you are a stakeholder or Sector contact

This may include your:

  • Name
  • Email address
  • Contact number
  • Postal address

What are our purposes for processing your personal information?

  • To keep in contact with you
  • To support the provision of a service(s) from Creative Scotland e.g. funding
  • To retain a record of our relationship with you

What is our legal basis for handling and using your personal information?

In the performance of tasks carried out in the public interest or in the exercise of Creative Scotland’s official authority as Controller including under the Public Services Reform (Scotland) Act 2010

How long will we keep your personal information?

Funding contact information – see the following Funding Section for retention arrangements.

Locations contact information - we will retain this for as long as you wish to remain in touch with us.

Newsletters - if you no longer wish to remain in touch you can unsubscribe or contact us and request the removal of your personal information.

We will email you every 2 years to help remind you to keep your contact information up to date.